Know More About iYOYA
What products does iYOYA specialize in?
iYOYA focuses on designing and manufacturing professional marking tools, including carpenter pencils, metal marking pens, refillable construction markers, and customized OEM solutions for woodworking, construction, and industrial use.
Can you provide OEM/ODM services?
Yes. We offer full OEM/ODM support — from custom molds, product design, and logo printing to personalized packaging. We work closely with clients to develop unique marking tools that match their brand and market needs.
Do your marking tools work on different surfaces?
Absolutely. Our products are designed to mark on wood, metal, plastic, glass, ceramics, rubber, and even rough or oily surfaces, ensuring versatility for multiple industries.
What are your minimum order quantities (MOQs)?
MOQs vary depending on the product and customization requirements. For standard products, we can offer flexible MOQs to support new projects and small batch orders.
How long is the production lead time?
Standard production lead time is usually 15–35 days after confirming the order. For urgent requests, we can arrange priority production.
Do you have patented products?
Yes. iYOYA owns multiple patents for innovative marking tool designs, including advanced carpenter pencils and high-capacity liquid markers.
Which markets do you serve?
Our products are exported to North America, Europe, Southeast Asia, South America, the Middle East, Japan, and South Korea, supplying to distributors, retailers, and industrial clients worldwide.
How can I get a sample?
You can contact us via email or our contact form. We can provide free or low-cost samples, with shipping costs covered by the buyer.
Ordering & Payment
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
After sales
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Refund
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.